1. Who we are
This website is run by The Dandy Partnership Pte. Ltd. (UEN 201422560R), which operates Neon Pigeon at 36 Carpenter Street, #01-01, Singapore 059915. Neon Pigeon is part of The Dandy Collection.
This policy explains how we collect, use, disclose and look after your personal data, in line with Singapore's Personal Data Protection Act 2012 (PDPA).
2. What we collect
- Reservations: your name, phone number, email, party size, date and time, and any notes you add, such as dietary needs or an occasion. Bookings are handled by SevenRooms on our behalf.
- Guest records and loyalty: your visit history and preferences, kept with your reservations so we can recognise you and run our loyalty programme across The Dandy Collection.
- Private event and collab enquiries: your name, company, phone, email and the details of your event.
- Job applications: your name, contact details, CV, work history, availability, and whether you'd like to be considered at our other venues.
- Using this website: pages visited, device and browser type and approximate location, collected through cookies (see Cookies below).
- Anything you send us by email, phone or social media.
3. How we use it
- To confirm and manage your reservation, and contact you about it.
- To recognise you when you visit us or our other venues, and to run our loyalty programme.
- To reply to enquiries and plan events with you.
- To review job applications and contact candidates.
- To understand how the website is used and improve it.
- To show you Neon Pigeon ads on Meta and Google, but only if you accept marketing cookies.
- To send news and offers, but only if you have opted in.
4. Consent and withdrawing it
By giving us your details for a purpose above, you consent to us using them for that purpose. You can withdraw your consent at any time by emailing our Data Protection Officer at khai@staydandy.com. We will tell you what withdrawing means, for example if it affects a booking or an application in progress.
5. Who we share it with
We only share your data with service providers who help us run Neon Pigeon, and only for the purposes above:
- SevenRooms (reservations, guest records and marketing emails)
- Google (Google Analytics and Google Ads)
- Meta (Meta Pixel, for measuring and showing our ads)
- Webflow (website hosting and forms)
- Other companies in The Dandy Collection, which run our other venues Firangi Superstar and Fat Prince. We share guest records and loyalty data with them, and job applications only if you tick the box to be considered at our other venues.
We do not sell your personal data.
We may also disclose data where the law requires it.
6. Transfers outside Singapore
Some of these providers store data outside Singapore. Where they do, we take steps to make sure your data is protected to a standard comparable to the PDPA.
7. How long we keep it
We keep personal data only as long as we need it for the purpose it was collected, or as the law requires:
- Reservations and guest records: 2 years.
- Enquiries: 1 year.
- Job applications: 6 months if unsuccessful. If you join us, your application becomes part of your employment records.
8. Keeping it safe
We use reasonable security arrangements to protect your data from unauthorised access, use, disclosure, loss or damage, and we require our service providers to do the same.
9. Seeing or correcting your data
You can ask to see the personal data we hold about you, or ask us to correct it, by emailing khai@staydandy.com. We will reply as soon as we reasonably can, and within 30 days. If we need longer, we will tell you when to expect a reply.
10. Cookies
Cookies are small files saved by your browser. We use them as follows:
- Essential: keep the site working and remember your cookie choice. Always on.
- Analytics: Google Analytics shows us which pages are visited, so we can improve the site. Only if you accept.
- Marketing: Meta Pixel and Google Ads measure our ads and show them to people who have visited the site. Only if you accept.
The booking widget may set its own cookies when you use it. You can change your cookie choice at any time.
11. Marketing messages
We only send marketing by email or SMS if you have opted in, and we check Singapore's Do Not Call Registry where required. Marketing emails are sent through SevenRooms, and every one has an unsubscribe link.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
