FAQ

COVID-19

What are your COVID-19 safe management measures and policies?


Our COVID-19 measures and policies are in compliance with the prevalent government advisory. Please visit this webpage for updates.




Do I have to be vaccinated to dine in?


Please note that all guests are required to show proof of either their full vaccination (at least 14 days after receiving the second dose of recognised vaccines). We only accept proof of vaccination via the Trace Together app or a hard copy of MOH-approved Clinic. Guests who have been vaccinated overseas need to register for their vaccination status to show up on their Trace Together app. Unfortunately, we are unable to accept any other foreign documentation. Guests who have taken Sinovac are also required to show proof of full vaccination via Health Hub app, you can read more here. For more information please visit this webpage for updates.




What if I don't want to be vaccinated/not fully vaccinated yet?


Guests are required to have a valid negative PET result for the duration of his/her dine-in from an MOH-approved COVID-19 test provider within the last 24 hours. We reserve the right to turn away guests who fail to comply with these new dine-in measures, as outlined and required by the Singapore Government.




Will I be required to wear a mask even if i'm vaccinated?


Yes, please keep your masks on at all times, except when eating or drinking.




Do you accept walk-ins?


Yes, we accept walk-ins, but reservations are strongly recommended especially for weekend bookings.




Can I sit at the bar?


Of course, provided there is availability! Please note that safe distancing measures still apply and there is no standing permitted at the bar.





GENERAL

Is there a dress code?


Our dress code is Smart Casual, and ladies we recommend dressing up for the occasion. Gentlemen, we ask that you come dressed in trousers and closed toe shoes. We regret that shorts, tank tops, singlets, activewear, sportswear, and slippers are not allowed.




Why do you need a deposit for my reservation? When will I get the deposit back?


A deposit is required to ensure that guests honour their reservations. No-shows and cancellations less than 24 hours before the reservation have a negative impact on our businesses and deprives others of opportunities to dine at the restaurant. We seek your understanding as it relates to the deposit requirement and look forward to welcoming you to our venue. Upon placing your reservation, a deposit authorisation link will be sent to you. Please note that a deposit of $25 per guest is required for us to confirm your reservation. When a deposit is made, you will receive a confirmation email from us. If placing a deposit with a credit card, the amount will not be charged to your credit card. Instead, the amount will be a hold on your credit card. This hold will be released in accordance with your credit card/bank policy. If placing a deposit with a debit card, the amount will be charged and deducted from your debit card. This amount will be refunded to the same debit card after your reservation, which may take up to 14 days to process in accordance with your debit card/bank policy. The total deposit amount will be charged to the credit/debit card upon No-shows or cancellations made less than 24 hours before the reservation date.




Are children allowed in your venue?


We allow guests aged 18 and older.




Is your restaurant halal?


Our restaurant is not halal certified but we source poultry and meats from a halal supplier. Do note that we serve alcohol and some dishes may contain pork.




Are there vegan, vegetarian, gluten-free options?


Our menus cater to a variety of dietary requirements. Kindly drop us an email info@neonpigeonsg.com or call us at +65 6222 3623 for any special dietary requests. We’ll do our best to address and accommodate your dietary needs!




Can I bring my own cake for a birthday celebration?


Yes!




What is your corkage policy?


We charge a $45++ wine corkage fee and are limited to one bottle per table. However, we are happy to waive the corkage if you purchase a bottle from us 1-for-1.




Is there a carpark near your restaurant?


The nearest carpark is the Public Carpark right in front of Neon Pigeon!




Do you sell gift cards?


Yes, right on our website!




I have other questions that are not answered, who can I talk to?


Communication is everything these days. You can send us an email at info@neonpigeonsg.com and we’ll get back to you asap.





DELIVERY

Do you do delivery?


Yes we do, click here to get Neon Pigeon delivered straight to your home or try our virtual brand COOP.